Returns & Exchanges
Understand where to find the current policy and what information to prepare when asking about a return.
Where can I find the current return and exchange conditions?
Read the store's published return or refund policy before starting a request. Eligibility, exclusions, applicable deadlines and any costs should be checked there. This FAQ does not extend or replace the current policy.
Can an opened or used product be returned?
Do not assume that opening or using a product leaves it eligible for return. Review the conditions for the item in the published policy, and describe its condition clearly when asking about a request.
What details should I prepare for a return enquiry?
Prepare your order number, the product name, the reason for your enquiry and the item's current condition. Keep the packaging and any relevant photos until you have received instructions. Never send passwords or full payment card details.
Where should I send an item I want to return?
Use only the return instructions and address confirmed for your request. Do not assume that a parcel's sender address is the correct return destination. Ask for clarification before sending anything if the process is unclear.
How can I ask about a refund or exchange update?
Refer to your existing request and include the order number and any return shipment reference. Refund timing, exchange availability and outcomes depend on the applicable policy and the status of the individual request; they are not guaranteed by this FAQ.