Terms of Service

Last updated: November 3, 2026

Overview

Welcome to VEAKOO!

The terms "we," "us," and "our" refer to VEAKOO and the business entity operating this website.

VEAKOO operates this online store and website, including all related information, content, features, tools, products, and services, to provide our customers with a convenient and enjoyable shopping experience (the "Services").

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service, together with the policies referenced herein, describe your rights and responsibilities when accessing or using our website and Services.

Please read these Terms of Service carefully before accessing our website or purchasing our products.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws.

1. Access and Account

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you are using the Services with appropriate parental or legal guardian consent where permitted by law.

To access certain features or purchase products, you may be required to provide information such as your name, email address, billing address, shipping address, and payment details.

You agree to provide accurate, complete, and current information when using our Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to notify us promptly if you become aware of unauthorized access to or use of your account.

You may not transfer, sell, assign, or otherwise provide your account to another person without our prior written consent.

We reserve the right to suspend or terminate accounts that violate these Terms, subject to applicable law.

2. Our Products

VEAKOO offers skincare, beauty, personal care, and other products through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, and other information displayed on our website are accurate and up to date.

However, product colors, textures, packaging, and appearances may vary slightly due to screen settings, lighting conditions, manufacturing updates, or other factors.

Individual experiences and results may vary depending on personal circumstances, skin type, product usage, and other factors.

Product information provided on our website is intended for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Customers should review product labels, ingredients, directions, and warnings before use.

Where recommended, customers should perform a patch test before using skincare or personal care products.

Discontinue use and seek appropriate medical advice if irritation or an adverse reaction occurs.

We reserve the right to update product descriptions, discontinue products, or modify product availability without prior notice, subject to applicable law.

Nothing in this section limits any statutory rights relating to defective, misdescribed, or nonconforming goods.

3. Orders

By placing an order through our website, you are making an offer to purchase the selected products.

All orders are subject to acceptance, product availability, payment verification, and applicable fraud prevention procedures.

We reserve the right to accept, decline, or cancel an order for legitimate reasons, including product unavailability, suspected fraudulent activity, payment verification issues, or material pricing errors, subject to applicable law.

If your order is canceled after payment has been collected, we will issue an appropriate refund to your original payment method.

Please review your order details carefully before completing your purchase.

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before orders are processed or shipped.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

Returns and refunds are governed by our Return & Refund Policy, without limiting any rights you may have under applicable law.

Products purchased through our website are intended for personal or household use unless otherwise agreed in writing.

4. Prices and Billing

Unless otherwise indicated, all prices displayed on our website are in U.S. dollars (USD).

Product prices, discounts, promotions, and availability may change without prior notice.

The price charged for an item will be the price displayed at checkout when your order is placed, subject to applicable law and correction of material errors.

Applicable sales taxes and shipping charges will be calculated and displayed during checkout when required.

Any additional charges will be disclosed before you complete your purchase.

We reserve the right to offer promotional discounts, coupon codes, and limited-time offers, subject to the specific terms of each promotion.

Promotional offers may not be combined unless expressly stated.

By submitting an order, you represent and warrant that:

• You are authorized to use the payment method provided.

• The billing and payment information you provide is accurate.

• You authorize us and our payment service providers to process the applicable transaction.

• You agree to pay the total purchase amount displayed at checkout, including applicable taxes and shipping charges.

Payment transactions may be processed by Shopify or other authorized third-party payment service providers.

We do not guarantee that all payment methods will be available for every transaction.

5. Shipping and Delivery

VEAKOO currently offers shipping to eligible addresses within the United States, as described in our Shipping Policy.

We make reasonable efforts to process and ship orders within the estimated timeframes communicated on our website or during checkout.

Shipping and delivery estimates may vary depending on product availability, fulfillment operations, customer location, shipping carrier performance, holidays, weather conditions, and other circumstances.

Estimated delivery dates are provided for reference and are not guaranteed unless expressly stated.

If we are unable to ship your order within the promised timeframe, we will notify you and provide the option to agree to a revised shipping date or cancel your order for a refund, as required by applicable law.

After shipment, tracking information may be provided when available.

If your package is lost, damaged during transit, significantly delayed, or marked as delivered but cannot be located, please contact our customer support team.

We will review the circumstances, investigate the issue with the relevant fulfillment provider or shipping carrier where appropriate, and determine a reasonable resolution in accordance with applicable law.

We are not responsible for delays caused by circumstances beyond our reasonable control to the extent permitted by law. However, this does not exclude any obligations or remedies required under applicable consumer protection laws.

Nothing in this section limits your rights regarding goods that are not delivered, are damaged, or otherwise fail to comply with applicable law.

For complete information, please review our Shipping Policy.

6. Intellectual Property

All content available through our Services, including but not limited to text, product descriptions, photographs, graphics, logos, trademarks, designs, videos, audio, website layouts, and other materials, is owned by VEAKOO, its affiliates, licensors, or other respective rights holders.

Such content is protected by applicable copyright, trademark, intellectual property, and other laws.

You may access and use our website for lawful personal and non-commercial purposes.

You may not reproduce, distribute, modify, republish, publicly display, sell, license, or otherwise commercially exploit any content from our Services without prior written authorization from the applicable rights holder.

The purchase of a product does not grant ownership of or license rights to the intellectual property associated with that product.

VEAKOO names, logos, product names, designs, and related brand elements may not be used without appropriate authorization.

Shopify and other third-party trademarks remain the property of their respective owners.

All rights not expressly granted are reserved.

7. Optional Tools

Our website may provide access to optional tools, features, or services operated by third-party providers.

These tools may be subject to additional terms, conditions, and privacy policies established by their respective providers.

We do not necessarily control or monitor the operation of third-party tools.

To the fullest extent permitted by applicable law, optional third-party tools are provided on an "as is" and "as available" basis.

Your use of such tools is voluntary and subject to the applicable provider's terms.

We may introduce new website features, services, or tools in the future.

Unless otherwise stated, such features will form part of our Services and be subject to these Terms of Service.

8. Third-Party Links

Our Services may contain links to websites, platforms, or resources operated by third parties.

These websites are not necessarily owned, managed, or controlled by VEAKOO.

We are not responsible for the accuracy, security, availability, or content of third-party websites to the extent permitted by applicable law.

If you choose to access a third-party website, you should review its applicable terms, policies, and privacy practices.

Your interactions with third-party websites and services are governed by their respective terms.

The inclusion of a third-party link does not necessarily indicate endorsement by VEAKOO.

9. Relationship with Shopify

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website and process certain transactions.

When you use our Services, your device may communicate with Shopify's systems to enable website functionality, checkout, security, and other services.

However, purchases made through our online store are transactions between you and VEAKOO, not between you and Shopify.

VEAKOO is responsible for its products, customer service, fulfillment arrangements, and applicable obligations arising from sales through our store.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for disputes, damages, or claims arising solely from products purchased from VEAKOO.

Nothing in this section limits any rights or claims that cannot legally be excluded.

10. Privacy Policy

We respect the privacy of our customers and website visitors.

Our Privacy Policy explains how we collect, use, process, store, and disclose personal information.

Because our Services are powered by Shopify, Shopify may collect and process certain information when you visit our website, browse products, create an account, or complete a purchase.

This information may be used to support website functionality, process transactions, improve security, prevent fraud, and provide other services.

Information may also be shared with authorized service providers or processed in other countries as described in our Privacy Policy.

For additional information, please review:

• VEAKOO Privacy Policy

• Shopify Consumer Privacy Policy

11. Customer Reviews and Feedback

We welcome honest customer reviews, suggestions, photographs, comments, and other feedback about our products and services (collectively, "Feedback").

By submitting Feedback through our website, you represent that you own or have the necessary rights to share the submitted content.

You retain ownership of your original Feedback.

By submitting Feedback, you grant VEAKOO a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, publish, display, distribute, and adapt your Feedback in connection with operating, improving, and promoting our business, subject to applicable law.

We may use customer reviews and Feedback on our website, product pages, marketing materials, and other promotional channels.

We do not require customers to provide positive reviews and do not prohibit honest negative feedback.

Reviews must reflect genuine experiences and must not contain fraudulent, misleading, unlawful, defamatory, threatening, or otherwise prohibited content.

Any incentives provided in connection with reviews must be disclosed in accordance with applicable law.

We reserve the right to moderate or remove Feedback that violates applicable laws, intellectual property rights, or reasonable content guidelines.

We will not remove or suppress genuine negative reviews solely because they express dissatisfaction with our products or services.

Nothing in these Terms restricts any rights protected under applicable consumer review laws.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct such errors and update information when necessary.

We may cancel or adjust an order affected by a material error, subject to applicable law.

If an order is canceled after payment has been collected, we will issue the appropriate refund.

We make reasonable efforts to maintain accurate and current information but do not guarantee that all website content will always be free from errors.

13. Prohibited Uses

You agree to use our website and Services only for lawful purposes.

You may not use our Services to:

• Violate applicable local, state, federal, or international laws.

• Infringe intellectual property, privacy, or other rights.

• Submit false, misleading, or fraudulent information.

• Engage in harassment, threats, abuse, discrimination, or unlawful conduct.

• Upload or transmit malicious software, viruses, or harmful code.

• Attempt unauthorized access to accounts, servers, systems, or customer information.

• Collect or misuse the personal information of others.

• Send unsolicited advertisements, spam, or fraudulent communications.

• Interfere with website security or functionality.

• Impersonate another person or entity.

• Use automated systems, bots, scraping tools, or AI agents in violation of these Terms or applicable access restrictions.

• Engage in conduct that could harm VEAKOO, Shopify, other customers, or third parties.

We reserve the right to restrict, suspend, or terminate access to our Services when a violation occurs, subject to applicable law.

14. Automated Agents

This section applies to autonomous or semi-autonomous software tools, automated systems, and artificial intelligence agents ("Agents") that access or interact with our Services.

Agents must comply with applicable laws, these Terms of Service, and any technical restrictions established to protect our website and users.

Unless otherwise authorized, Agents must not:

• Misrepresent their identity or purpose.

• Circumvent CAPTCHA, authentication, security, or access controls.

• Access restricted systems or information without authorization.

• Collect personal information unlawfully.

• Interfere with normal website operations.

• Conduct fraudulent or unauthorized transactions.

Where an Agent is permitted to access our Services, it must identify itself accurately and comply with applicable identification and access requirements.

We may limit or block Agent access when reasonably necessary to protect our Services, customers, systems, or legitimate business interests.

Nothing in this section authorizes access that is otherwise prohibited by these Terms or applicable law.

15. Termination

We reserve the right to suspend or terminate access to our Services if you violate these Terms of Service, engage in unlawful activity, or create a material security or operational risk.

Where appropriate and reasonably possible, we may provide notice of such action.

Termination does not eliminate payment obligations or liabilities that arose before termination.

Provisions relating to intellectual property, Feedback, liability, indemnification, dispute resolution, and other terms intended to survive termination will remain effective to the extent permitted by applicable law.

Termination does not affect any statutory consumer rights or obligations that cannot lawfully be waived.

16. Disclaimer of Warranties

We make reasonable efforts to maintain the accuracy, security, availability, and functionality of our website and Services.

However, we do not guarantee that access to our website will always be uninterrupted, error-free, or completely secure.

Website content is provided for general informational purposes.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND EXCEPT AS EXPRESSLY PROVIDED BY VEAKOO OR REQUIRED BY LAW.

WE DISCLAIM IMPLIED WARRANTIES TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY APPLICABLE LAW.

NOTHING IN THIS SECTION EXCLUDES OR LIMITS ANY EXPRESS WARRANTY, NON-WAIVABLE IMPLIED WARRANTY, PRODUCT LIABILITY, OR STATUTORY CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

Some jurisdictions do not permit certain warranty exclusions or limitations, so parts of this section may not apply to you.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VEAKOO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF OUR WEBSITE OR SERVICES, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED.

This limitation does not exclude or restrict liability for fraud, willful misconduct, personal injury, defective products, or other matters to the extent such liability cannot legally be excluded or limited.

Nothing in these Terms limits your rights to refunds, replacements, damages, or other remedies where required by applicable consumer protection laws.

Where applicable law does not permit certain exclusions or limitations, those exclusions or limitations will apply only to the extent legally permitted.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VEAKOO, its affiliates, employees, representatives, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal expenses arising directly from:

1. Your material violation of these Terms of Service.

2. Your unlawful use of our Services.

3. Your infringement of third-party intellectual property or other legal rights.

4. Fraudulent or intentionally harmful conduct associated with your use of our Services.

This obligation applies only to the extent permitted by applicable law.

Nothing in this section requires you to indemnify VEAKOO for its own negligence, misconduct, defective products, or obligations that cannot lawfully be transferred to consumers.

We will provide reasonable notice of claims for which indemnification is sought, subject to applicable law.

19. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

Nothing in these Terms limits any rights that cannot be waived under applicable consumer protection laws.

If any provision conflicts with mandatory legal requirements, the applicable legal requirements will prevail.

20. Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies referenced on our website, constitute the agreement governing your use of our Services.

These Terms supersede prior agreements or communications relating to the same subject matter, except where otherwise required by applicable law.

No waiver of any provision will be effective unless made in writing by an authorized representative of VEAKOO.

21. Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms of Service without our prior written consent.

We may assign or transfer our rights and obligations in connection with a legitimate business reorganization, merger, acquisition, or transfer of business assets, subject to applicable law.

Any assignment will not diminish mandatory consumer rights or remedies.

22. Governing Law

These Terms of Service shall be governed by the laws of the United States and the applicable laws of the state in which the legal business entity operating VEAKOO is organized, without regard to conflict-of-law principles, except where mandatory laws require otherwise.

Any dispute arising from these Terms will be subject to the jurisdiction of courts of competent authority, as permitted by applicable law.

Nothing in this section prevents customers from exercising any mandatory consumer rights or pursuing remedies available under the laws applicable to their place of residence.

23. Translations

These Terms of Service may be made available in languages other than English for customer convenience.

If there is any inconsistency between translated versions and the English version, the English version will generally prevail to the extent permitted by applicable law.

Nothing in this section limits language-related rights or protections that may be required under applicable law.

24. Headings

The headings used in these Terms of Service are provided for convenience and organizational purposes only.

They do not affect the meaning, interpretation, or enforceability of any provision.

25. Electronic Communications

By using our Services or placing an order, you agree that we may provide transactional and service-related communications electronically, including through email, account notifications, or notices published on our website, where permitted by applicable law.

These communications may include:

• Order confirmations.

• Payment notifications.

• Shipping and delivery updates.

• Return and refund communications.

• Account and security notifications.

• Important changes to our policies or Services.

Marketing and promotional communications will be handled in accordance with our Privacy Policy and applicable consent and unsubscribe requirements.

You are responsible for providing accurate contact information and keeping it updated.

26. Changes to Terms of Service

We may update or modify these Terms of Service from time to time to reflect changes in our business operations, website functionality, policies, or applicable legal requirements.

The most current version of these Terms will be available on this page.

When changes are made, we will update the "Last updated" date.

Where required by applicable law, we will provide additional notice or obtain consent before material changes become effective.

Unless otherwise required by law, changes will apply prospectively from their effective date and will not retroactively remove rights that customers have already acquired.

Your continued use of our Services after applicable changes become effective may constitute acceptance of the revised Terms, to the extent permitted by law.

If you do not agree with the updated Terms, you may discontinue using our Services.

27. Contact Information

If you have questions about these Terms of Service, your order, our products, or our customer service policies, please contact us.

VEAKOO Customer Support

Email:  veakoo@outlook.com

Website: https://veakoo.com

For additional business contact details, please visit our Contact Information Policy.

We aim to respond to customer inquiries as promptly as reasonably possible.

Thank you for shopping with VEAKOO.

We appreciate your trust and look forward to providing you with quality skincare and personal care products.