Return & Refund Policy

Last updated: November 3, 2026

At VEAKOO, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept return requests for eligible items within 30 days of delivery.

To qualify for a standard return, items must be unused, unopened, and in their original condition and packaging. Proof of purchase is required.

For hygiene and product safety reasons, opened or used skincare, beauty, and personal care products are not eligible for change-of-mind returns.

These conditions do not affect your rights if an item arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.

How to Start a Return

To request a return, please contact us at support@veakoo.com within 30 days of receiving your order.

Include your order number, the item you wish to return, and a brief explanation of your request.

Our customer support team will review your request and provide return instructions and the appropriate return shipping address.

Please contact us before shipping any items back. The address printed on your original package may not be the correct return address.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, leaking, defective, or different from what you ordered, contact us promptly at support@veakoo.com.

Please include your order number, a description of the issue, and photographs if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

If a return is required due to our error or a verified product defect, VEAKOO will cover the reasonable return shipping costs.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Opened or used skincare, beauty, or personal care products.

• Items damaged through improper use or handling after delivery.

• Items clearly marked as final sale at the time of purchase, where permitted by law.

These exclusions do not affect any rights or remedies available under applicable consumer protection laws.

Return Shipping Costs

For returns due to personal preference or a change of mind, customers are responsible for return shipping costs.

For approved returns involving damaged, defective, or incorrectly shipped items, VEAKOO will cover reasonable return shipping costs when a return is necessary.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

We do not charge restocking fees for eligible returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund decision.

If approved, your refund will be issued to your original payment method within 10 business days of approval, unless applicable law requires an earlier refund.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Exchanges

If you would like to exchange an item, please contact our customer support team before returning it.

Exchange availability depends on the product, its condition, and current inventory.

If a direct exchange is unavailable, we can help you arrange a return for an eligible item and place a new order.

Order Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. If your item is eligible for return, you may request a return after delivery.

Any cancellation or refund rights required by applicable law remain unaffected.

Delayed or Missing Orders

If your order is significantly delayed or has not arrived, please contact us with your order number and tracking information.

We will investigate the issue and arrange an appropriate resolution in accordance with applicable law.

If we are unable to ship your order within the promised timeframe, we will provide the required delay notice and the option to cancel for a refund where applicable.

Your Consumer Rights

Nothing in this policy limits or excludes any consumer rights or remedies that cannot lawfully be excluded.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, or damaged items, please contact us.

VEAKOO Customer Support

Email: support@veakoo.com

Website: https://veakoo.com

We aim to respond to customer inquiries within 1–2 business days.

For additional business contact information, please visit our Contact Information page.